Meridian Health
Meridian Health is a multi-location healthcare network serving over 200,000 patients. Their fragmented digital presence — separate sites for each location, an outdated patient portal, and no telehealth capability — was creating friction for patients and staff alike. We unified everything into a single, patient-centered platform.
Services Provided
- Patient Portal
- Telehealth
- Booking System
What We Set Out to Achieve
Unified Patient Experience
Consolidate 8 separate location websites into one cohesive platform with location-aware content and services.
Telehealth Integration
Build a seamless telehealth experience that feels as professional and trustworthy as an in-person visit.
HIPAA Compliance
Ensure all patient-facing features meet strict HIPAA requirements while maintaining a modern, user-friendly interface.
Obstacles We Overcame
Healthcare Regulations
Navigating HIPAA, ADA accessibility requirements, and state-specific healthcare regulations while building a modern web experience.
Legacy System Integration
Connecting with Epic EHR, multiple insurance verification systems, and a legacy appointment scheduling platform.
Patient Trust
Designing an interface that feels warm and trustworthy — not clinical and cold — while maintaining the professionalism patients expect from healthcare.
How We Solved It
We took a 'patient journey' approach, mapping every touchpoint from symptom search to post-visit follow-up. The design uses calming colors and approachable typography to reduce healthcare anxiety. Telehealth was built with WebRTC for reliable video, with automatic fallback to phone calls. All data flows through HIPAA-compliant encrypted channels.
Expertise Delivered
UI/UX Design
Designed a warm, accessible interface using calming colors and approachable typography to reduce healthcare anxiety while maintaining professional credibility.
Full-Stack Development
Built a unified platform consolidating 8 location websites with location-aware content, patient portals, and HIPAA-compliant data handling.
Telehealth Integration
Implemented WebRTC-based video consultations with automatic phone fallback, screen sharing, and encrypted session recording for medical records.
HIPAA Compliance
Ensured all patient-facing features meet strict HIPAA requirements including encrypted data transmission, audit logging, and role-based access controls.
Accessibility (WCAG 2.1 AA)
Achieved full WCAG 2.1 AA compliance with screen reader optimization, keyboard navigation, high-contrast modes, and assistive technology support.
The Impact We Delivered
Patient Satisfaction
Patient satisfaction scores for digital services increased from 3.2 to 4.7 out of 5, with telehealth adoption exceeding projections by 200%.
Operational Efficiency
Online scheduling reduced front desk call volume by 45%, freeing staff to focus on in-person patient care.
Accessibility Achievement
The platform achieved WCAG 2.1 AA compliance and was recognized by the Healthcare Information and Management Systems Society (HIMSS).
"For the first time, our digital experience matches the quality of care we provide in person. Patients actually enjoy using our portal now."
DataPulse Analytics
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